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Willows Lodges Privacy Policy

This Policy applies between you, the user of this Website and Willows Lodges and Annexes Limited, the owner and provider of this Website.

  1. Definitions and Interpretation.

In this Policy the following terms shall have the following meanings.



This means collectively all the information that you submit to Willows Lodges and Annexes Limited via our Website. This definition shall, where applicable, incorporate the definitions provided in the General Data Protection Regulation (GDPR)



Means a small text file placed on your computer by our Website when you visit certain parts of the Website. Details of the Cookies used by this Website are detailed in clause 12.


“Willows Lodges and Annexes Limited”

Means Willows Lodges and Annexes Limited, 9 Fowler Street, Draycott, Derbyshire, DE72 3QD.


“UK and EU Cookie Law”

Means the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Communications (EC Directive) (Amendment) Regulations 2011.



Means any third party that accesses this Website and is not an employee of Willows Lodges and Annexes Limited and acting in the course of their employment.



Means the Website that you are currently using Is:


  1. Scope of this policy

This policy applies only to the actions of Willows Lodges and Annexes Limited and the users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.


  1. Data Collected

Without limitation, any of the following Data may be collected by this Website from time to time.


  • Name
  • Date of Birth
  • Gender
  • Job Title
  • Profession
  • Contact information such as e-mail addresses and telephone numbers
  • Demographic information such as Post Code, preferences and interests
  • IP address (automatically collected)
  • Operating system (automatically collected)
  • A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected)


  1. Our use of Data
  • Any personal Data you submit will Be retained by Willows Lodges and Annexes Limited until it no longer serves the purpose that it was collected for.
  • Unless we are obliged or permitted by law to do so, and subject to clause 5, your Data will not be disclosed to third parties.
  • All personal Data is stored securely in accordance with the principles of the GDPR. For more information see clause 11.
  • All or any of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using this Website. Specifically, Data used by us for the following reasons.
    • Internal record keeping
    • Improvement of our products and services
    • Transmission by e-mail of promotional materials that may be of interest to you.
    • Contact for market research purposes which may be done by using e-mail, telephone, fax or mail. Such information may be used to update and customise this Website.


  1. Third Party Websites and Services


  • Willows Lodges and Annexes Limited may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment processing, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services have access to certain personal Data provided by users of this Website.
  • Any Data used by such parties is used only to the extent required by them to perform the services that Willows Lodges and Annexes Limited requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties shall be processed within the terms of this Policy and in accordance with GDPR.


  1. Links to other websites

This Website may, from time to time, provide links to other websites. Willows Lodges and Annexes Limited has no control over such websites and is in no way responsible for the content thereof. This Policy does not extend to your use of such websites. Users are advised to read the privacy policy or statement of other websites prior to using them.


  1. Changes of business ownership and control

Willows Lodges and Annexes Limited, may from time to time, expand or reduce our business and this may involve the sale and / or the transfer of control of all or parts of Willows Lodges and Annexes Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.


In the event that any Data submitted by Users is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.


  1. Controlling use of your Data

Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the use of Data for direct marketing purposes.


  1. Your right to withhold information

You may access the majority of this Website without providing any Data at all. However, to use all of the features and functions available on this Website you may be required to submit certain Data.


You may restrict your browser’s use of Cookies. For more information see Clause 12.


  1. Accessing your own Data

You have the right to ask for a copy of your own personal Data held by Willows Lodges and Annexes Limited (where such Data is held) either verbally or in writing. Willows Lodges and Annexes Limited will respond to this request within 30 working days.


  1. Security

Data security is of importance to Willows Lodges and Annexes Limited and to protect your Data we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure Data collected from this Website. Specifically, we use a firewall on our router, antivirus software and various WordPress security plugins to protect Website Data.


  1. Cookies

This Website may place certain Cookies on your computer. Willows Lodges and Annexes Limited uses Cookies to improve your experience of using the Website and to improve our range of products and services.


Willows Lodges and Annexes Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.


All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.


Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set these Cookies {We use Cookies to ensure that we give you the best, most relevant experience on this Website. Further info on what, how, why and disabling Cookies can be found in our Privacy Policy. If you continue to use this Website, we will assume that you are happy with it}.


By giving your consent to the placing of Cookies you are enabling Willows Lodges and Annexes Limited to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however, certain features of this Website may not function fully or as intended. If you choose to ignore the message bar, we assume that you are okay with this Website collecting Cookies.


Certain features of our Website depend upon Cookies to function. UK and EU Cookie Law deem that these Cookies to be “strictly necessary”. These Cookies are shown below. Your consent will not be sought to place these Cookies. You may still block these Cookies by changing your internet browser’s settings as detailed below.


This Website places the following Cookies.

Name of Cookie           Purpose                                               Strictly Necessary

COOKIE                        Warns users of Data collection           Yes


This Website uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us the better to understand how Users use a Website. This in turn, enables us to improve this Website and the products and services offered through it. You do not have to allow us to use these Cookies, as shown above, however, whilst our use of them does not pose any risk to your Privacy or your safe use of this Website, it does enable us to continually improve our business.


The analytics services used by this Website use Cookies to gather the required information. Some of these Cookies may be placed immediately when you decide to visit this Website, and it may not be possible to gain your prior consent. You may remove these Cookies and prevent future use of them by changing the settings within your chosen internet browser.


The analytics services used by this Website use standard Cookies within Google Analytics. For a full breakdown of Cookies collected by Google Analytics please flow this link:


You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.


You can choose to delete Cookies at any time, however, you may lose any information that enables you to access this Website more quickly and efficiently, including, but not limited to personalisation settings.


It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your Privacy settings.


Cookies and retargeting

This Website uses Cookies to ensure the User’s experience is more enjoyable and personalised. The tools that we currently use to market our services are as follows:

  • Google AdWords
  • Facebook Adverts
  • Mail chimp Email Marketing


Google AdWords

This Website utilises the online advertising program “Google AdWords” and the conversation tracking within the framework of Google AdWords. The conversation tracking Cookie is set on your browser, if you click on an ad delivered by Google. Cookies are small text files, with which the internet browser places on your browser. These Cookies lose their validity after 30 days. Cookies are not used to acquire personal identification Data. If the User visits a certain page on this Website and if the Cookie has not yet expired, Google and Willows Lodges and Annexes Limited will be able to tell that the User clicked on the Ad and was forwarded to this page. Each Google AdWords receives a different Cookie. Thus, Cookies cannot be tracked via the website of AdWords clients.   The information collected by the conversation Cookies are used to provide the aggregate conversation statistics to AdWords clients who have opted in for conversation tracking. Clients are informed about the total number of users who clicked on the Ad and were forwarded to a conversation tracking tag page.


However, they do not get any information enabling them to identify users personally. If you drop not want to participate in the tracking program, you can refuse the use of this program by easily deactivating the Google conversation tracking Cookie via your internet browser through the user settings. In this case you will not be included in the conversation tracking spastics. Further information concerning Google Data privacy can be found at                 


In addition to this, this Website uses retargeting technology of Google Inc (Google). This technology enables us to target visitors of this Website with interest-based ads who have already shown interest in our shop and our products. The ads are displayed by using a Cookie-based analysis of the previous use age data. Personal Data will not be stored.


In the case of retargeting technology, a Cookie will be stored on your computer or your mobile devices in order to collect anonymised data about your interests and adapt ads specifically according to the stored information. Cookies are the small text files stored on your computer or mobile devices. They help us to display ads, which are most likely to correspond to your product and information interests. You may permanently refuse the setting of Cookies for advertisement purposes by downloading and installing the browser plug-in using the following link: 


You will find further information as well as our Privacy policy regarding advertisement and Google here:


Facebook Adverts

This Website collects Cookies via a “Facebook Pixel”. We use this pixel to gather in sites, measurements and recommendations to increase the relevancy of our marketing campaigns for the end user.


As our Cookie message bar states Cookies are collected to give the user the best, most relevant experience. We apply our “Facebook Pixel” of Facebook Inc, 1601 S. California Ave, Palo Alto, CA94304, USA (Facebook) within our presence on the internet. By doing so, users behaviour can be tracked after they have seen or clicked on a Facebook ad. This technique is designed to evaluate the impact of Facebook ads for statistical and market research purposes and mat help to optimise future advertising activities.


Data collected shall remain anonymous and cannot be used to draw any conclusions about the identity of the user. However, that data are stored and processed by Facebook to enable a connection to the user profile and to allow Facebook to use that data for its own advertisement purposes in accordance with the Facebook privacy policy.

You may allow Facebook and its partners to place ads on Facebook and outside of Facebook. Furthermore, a Cookie may be placed on your computer for this purpose.


Only users older tan 13 years are permitted to give consent to use Facebook Pixels. If you are younger, we request you to ask your legal guardian for permission. You may object to the use of cookies in a general manner, by choosing a setting of your browser to prevent cookies from being placed on your computer anymore, or to allow you to disable cookies already placed. If you have disabled all cookies, certain functions on our Website may not work properly. You may detect the use of third-party cookies as for example Facebook with the aid of the Digital Advertising Alliance website at:

Also, if you wish to change your preference, or alter the adverts which you wish to see on Facebook you can do so by updating your ad setting at:


You Tube Video Embed

This Website uses the You Tube embedding functions for the display and play back offered by “You Tube”. To this end, the extended data protection mode is used to ensure, according to provider information, that user information will only be stored once the playback function of the video is started. When the playback function of embedded You Tube video is started, the provider sets “You Tube” cookies in order to collect information on users. According to the indications from You Tube, the use of those cookies is intended to record video statistics, to improve user friendliness and to avoid improper actions. Regardless of whether the embedded video is played back, a connection to the Google network “double click” is established when visiting this Website. This may trigger further data processing beyond our control.

Further information on the “YouTube” data protection can be found in the providers data protection statement at:


  1. Changes to this policy

Willows Lodges and Annexes Limited reserves the right to change this Policy as we may deem necessary from time to time or as may be required by Law. Any changes will be immediately posted on this Website and you are deemed to have accepted the Teresa of the Policy on your first use of this Website following the alterations.

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